Faulty windshield replacement (new windshield cracked one day later) and they wouldn't stand behind warranty. Wasted $400 and will never have them replace a windshield of mine again. Too bad you are forced to give one star. Beware!
the guy (john) that came to replace my windshield was super nice and polite. knew what he was doing and easily changed out the glass. i will definitely be using this place again if i never need new glass. i highly recommend them! my glass looks shiny and brand new again!
Only reason is because I stopped by to see if a crack in my windshield could be fixed or not. It was about 4:45, 15 minutes until closing and it looked as if they were closed but I walked to the door and the guy working came out to look at it. I felt that I was being rushed off due to the time and was told it had to have a new windshield, it couldn't be repaired. The guy asked for the year, make, and model and gave me a card with a quote. There wasn't an explanation in regards to the windshield replacement and whether it would be just a basic windshield(w/o tint), tinted, solar/solar tinted, etc. IMO...it didn't seem like a big deal to them(the salesperson) at the time, which was frustrating to me.
Kind of a long wait if you have to stick around and wait but they do an awesome job and the prices can't be beat.
Took them 5 weeks and 4 trips to replace my windshield on my 06 Solara convertible. They wanted to use a trim that didn't fit and trim it down. Then didn't bother to tell me that they wouldn't remove my inspection sticker from my old windshield. When I was stopped for not having a sticker,I called them and was told its not our responsibility. I had more than 7 months left on the old sticker and had to pay for another one. Emailed the main office.....no response. Poor customer service!
Safelite Autoglass is a US Car Repair based in Bristol, North Carolina. Safelite Autoglass is located at 1815 Volunteer Pkwy, Bristol, TN 37620, USA.
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